Frequently Asked Questions
Everything you need to know about your JRL beauty experience.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
Are JRL products cruelty-free?
Yes, we are committed to ethical beauty. All JRL products are 100% cruelty-free and are never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Simply contact our support team to initiate a return and receive a full refund.
Do you ship internationally?
JRL currently ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I know which shade is right for me?
You can use our online Shade Finder tool or contact our beauty experts via live chat for a personalized consultation to find your perfect match.